Regency Mortgage Corporation Limited

PRIVACY STATEMENT AND USE OF YOUR INFORMATION

Privacy Statement

Regency Mortgage Corporation Limited are committed to protecting the privacy of the information We obtain from You. That information shall be obtained on each occasion that You access the Regency Mortgage Corporation Limited website and when You apply for or use any product or service featured in the Website. Regency Mortgage Corporation Limited aims to provide a service which meets Your individual requirements and needs.

By accessing and using the Website You confirm Your consent to Regency Mortgage Corporation Limited collecting and using Your information in accordance with this Privacy Statement and the section entitled "How Regency Mortgage Corporation Uses Your Personal Information".

A. Third party websites

You need to be aware that third party websites which are linked to the Website or which You may need to access and Use to obtain any third party products or services featured on the Website may contain privacy provisions that differ from this Privacy Statement. Such third parties may use Your information differently to the way in which We shall Use it.

B. Use of e-mail (including e-mail Alerts)

Given that an e-mail message is sent through a number of computers over which We have no control You need to be aware that any message You send to Us or We send to You may not be secure, any data contained therein may be intercepted by or otherwise become available to a third party and We cannot guarantee the timescales within which We shall receive Your messages or You shall receive Our messages. We do not in any way control the information or materials ("Information") contained in e-mail messages. However, We reserve the right (which We may exercise at any time, at Our sole discretion and without notice) to delete, move or edit such information. In sending such Information, You waive any moral rights You may have in it.

C. Security of Your Information

You acknowledge the Internet is not a 100% secure medium for communication and, accordingly, We cannot guarantee the security of any information You send to Us via the Internet. We are not responsible for any damages You, or others, may suffer as a result of the loss of confidentiality of such information.

D. Use of Cookies

We may use cookies (small files stored on the hard drive of your computer which do not harm your computer) to enable Us to record your preferences. However, We do not store any personal information that other organisations could read and understand about you and We do not monitor your visits to websites not hosted by Us.

HOW REGENCY MORTGAGE CORPORATION USES YOUR PERSONAL INFORMATION

When we refer to Regency, we mean Regency Mortgage Corporation

Information we hold

Regency holds the following details about you:

• personal information, such as your name, address and date of birth
• details of your accounts, the products you hold with Regency and if you have told us, which products you have with other providers
• details of when you contact us and when we contact you

Confidentiality

Sometimes you may wish to make an informal request to see part of your information because you want to check specific details on your account(s). We will be happy to discuss these requests with you but, as you will appreciate, there is a need for us to protect your confidentiality.

One of the ways we protect your confidentiality is to check that anyone asking for personal information has the right to receive it. Sometimes we may ask you to prove your identity or provide a written authority before making information available.

Central customer database

Your details are held on a central customer database and are used to help update and improve our records.

Use of your details:

Checking identity

We are required by law to check the identity of our new customers. This makes it more difficult for criminals to use the financial system and to use false names and addresses, or the identities of innocent people. Checking identity is an important way of fighting money laundering and other criminal activities.

To meet this requirement we will access databases held by a credit reference agency in order to validate your name and address. This involves checking the details you provide against those held on a number of databases to confirm your identity. If we are unable to validate your name and address details electronically, we may ask you to provide certain documents to confirm your name and address.

In addition to this, as part of our ongoing requirement to verify the identity of existing customers, you may be asked to provide certain documents to confirm your name and/or address even though you may not be applying for new products or services.

Managing your accounts

Regency uses your personal information to open, maintain and manage your accounts and policies and to deal with enquiries you may make or authorise. We collect this information from you directly, from a third party authorised to act on your behalf, or from other organisations such as credit reference agencies. When we ask you for information we will explain to you why we need it and how we plan to use it.

Marketing

When you purchase a new product with us, you will have the opportunity to tell us if you do not wish to receive marketing information. From time to time we may invite you to review that decision, but you can write or call us at any time to ask for your name to be removed from our mailing list.

If you provide us with information about accounts you hold with other financial providers, we will record these details. We will only do this with your agreement. This information will be used to help us improve our products, services and marketing communications.

System testing

We are continually looking to improve our systems to provide a more efficient service. As part of this process, it may be necessary to use information provided by our members for the purpose of system testing. We will ensure that any testing is carried out in a secure and controlled environment.

Sharing your details:

Within Regency

Information about you and your account(s) will be shared within Regency to make lending decisions, trace debtors, collect debts, and assist in verifying your identity, for business analysis and to prevent or detect fraud and money laundering.

We may record telephone calls for security and training purposes.

With other organisations

Regency will only disclose your personal information to other people or organisations if we have obtained your consent to do so or in exceptional circumstances where we are required or permitted to do so by law.

Regency does not share or give any information to external companies for their own marketing purposes. Sometimes Regency uses external companies to carry out work on our behalf, but our contract with them will not allow them to use your information for anything else.

Occasionally Regency may provide products or services in conjunction with another company. When this happens, we will inform you of the identity of the other organisation and how your information will be used by us and by them.

Risk Assessment:

Credit checking and fraud prevention:

When you apply for a new account or facility, we may use the information you give us to assess any business risk by taking a credit reference on you, or underwriting your application.

Underwriting

Underwriting is an automated technique, which base decisions on the information you have provided directly to us, any information we may hold about you and any information we may obtain from credit reference agencies or other organisations. Where we use information from other organisations, we will tell you who they are. This process also helps us to determine the facilities that we are able to offer you, so it is very important that the information you give us is accurate.

If your application is declined, this will not be disclosed to the credit reference agency.

When considering your application for a mortgage, loan, we search credit reference agency files and the voters roll to verify the identity of all applicants in order to protect you and Regency. The agencies we use will add to your record details of our search which will include any previous and subsequent names and your application, whether or not your application proceeds. These details will be seen by other organisations that make searches.

Please be aware that multiple credit searches may affect your ability to obtain credit elsewhere.

If you are making a joint application a 'financial association' will be created between yourself and the other applicant(s) at the credit reference agencies. This association and any others that either of you may have will be considered in all future applications by ourselves and other lenders.

Credit reference agencies

We will record details of your agreement with us, the payments you make under it and any default or failure to keep to its terms at the credit reference agencies.

These records will be shared with other organisations and used by us and them to:

• help make decisions about credit and credit related services such as insurance, for you and members of your household
• trace debtors, recover debt, prevent money laundering and fraud

The Credit Reference Agencies may use your information for statistical analysis.

Prevention of financial crime

We will check your details with fraud prevention agencies and if you give us false or inaccurate information and we suspect fraud, we will record this.

These records will be shared with other organisations and used by us and them to:

• help make decisions about credit and credit related services, and about motor, household, credit, life and other insurance proposals and claims for you and members of your household
• trace debtors, recover debt and prevent fraud and to manage your accounts
• check your identity to prevent money laundering, unless you provide satisfactory proof of identification

The fraud prevention agencies may use your records for statistical analysis.

Access to your details:

Correction of details

You have the right to have any inaccurate information corrected. Details of where to apply are listed below.

How to request your details

Under the UK Data Protection Act 1998, you have the right to see and receive a copy of any personal information we may hold on you.

Details of how to apply for a copy of the information Regency holds on you may be obtained by writing to: The Data Protection Officer, Regency Mortgage Corporation, Regency House, 10-12 Lansdowne Road, Bournemouth, BH1 1SD.

We charge a fee of £10.00 for this service which must be received before we release the details. Cheque or postal orders should be made out to Regency Mortgage Corporation Ltd, Account Reference Number and your name to be written on the back of the cheque.

Similarly, you have the right to see any personal data held by the credit reference or fraud prevention agencies. If you would like to apply for a copy their addresses are listed below.

Further Information:

Credit reference agencies and external databases

Experian Ltd
PO Box 8000
Nottingham
NG1 5GX
Tel: 0870 241 6212
www.experian.co.uk